Ministry of Health & Long Term Care 
Website: https://www.ontario.ca/page/long-term-care-home-complaint-process#section-0
Family Hotline Phone Number – toll free 1 (866) 434 0144
Hours of Operation –  8:30am to 7:00pm, 7 days a week 
The person who answers your call will:
– Take down your information
– Ask you some questions
– Give the information to an inspector for follow-up

Ministry of Health Report Card 
https://publicreports.mltc.gov.on.ca/reports?home=2983&guestUserLang=en-CA
Click ‘Find Home By Name’ 
Click on ‘Albright Gardens Homes Incorporated’ to view 

Canadian Institute for Health Information 
Website: https://yourhealthsystem.cihi.ca/hsp/indepth?lang=en#/theme/8a861ca28320d5ce792253ee0b90266c0ed19cb0/4/N4IgKgFgpgtlDCAXATgGxALlAYwPatQEMAHAZygBNNQAGGgZkxQFcoAaEOgFieVYF9BQAA
Scroll down to view more information in comparison to Provincial and Canada Wide averages 

Resident Councils Ontario 
https://www.ontarc.com/ 

Family Councils Ontario 
https://fco.ngo/ 

LTC Navigation Tool Kit
LTC Navigation Guide 2024

Niagara Specialized Transit 
Website: https://www.niagararegion.ca/transit/nst/default.aspx
Niagara Specialized Transit operates year-round
Hours of Operation: Monday to Saturday: 7 a.m. – 10 p.m. Sunday: Closed
Phone: 905-680-2052